1. Right of withdrawal: 14 calendar days

If you purchase as a consumer, you have the right to withdraw from the purchase within 14 calendar days from delivery, without giving any reason.

To exercise this right, contact us clearly within that period at hola@barewalker.com, including your order number, name, purchase email and the product you want to return.

2. Product condition

The product must be returned in good condition, without use beyond a reasonable size and fit check, with accessories, packaging and documentation where possible.

You may try the shoes at home, on a clean surface, as you would in a store. They must not be returned used outdoors, stained, damaged, washed, altered or showing signs of use beyond normal size and feature checking.

3. Return shipping cost

Return shipping is paid by the customer, unless the product is defective, arrives damaged or we made an error preparing the order.

You have two options:

• Customer-managed shipment: you may send the product back using the carrier of your choice. We recommend using a tracked service and keeping proof of shipment.
• Barewalker-managed pickup: we can organise pickup. In that case, we will inform you of the shipping cost beforehand and deduct it from the refund.

4. Refund

Once we receive the product or you provide proof of return shipment, we will check its condition. If everything is correct, we will refund using the same payment method used for the purchase, unless expressly agreed otherwise.

We may withhold the refund until we have received the goods or until you have provided proof of return, whichever occurs first.

5. Size exchanges

If you need a different size, write to hola@barewalker.com. We will confirm availability and the quickest way to handle it.

Unless the product is defective or we made an error, shipping costs related to a size exchange are paid by the customer. In some cases, we may recommend returning the item and placing a new order for the correct size.

6. Defective, damaged or incorrect product

If you receive a defective, transport-damaged or incorrect product, contact us as soon as possible at hola@barewalker.com with your order number and photos of the issue.

In these cases, Barewalker will cover reasonable return or pickup costs and apply the appropriate solution: replacement, repair, refund or another legally applicable measure.

7. How to request a return

1. Email hola@barewalker.com within 14 calendar days from delivery.
2. Include order number, name, purchase email and the product you want to return.
3. We will reply with instructions and, if requested, the cost of a Barewalker-managed pickup.
4. Ship the product or confirm pickup.
5. We will check the product and process the refund where applicable.

Last updated: July 2026.